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This translation is provided for convenience. In case of any discrepancy, the Turkish version prevails.

 

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

 

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
  2. Buyers are subject to the provisions of Law No. 6502 (Turkey) on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as to the other laws in force, in relation to the sale and delivery of the product they have purchased.
  3. Shipping charges, which are the product dispatch costs, will be paid by the buyers.
  4. Each product purchased is delivered to the person and/or organisation at the address indicated by the buyer, provided the statutory 30-day period is not exceeded. If the product is not delivered within this period, the Buyers may terminate the agreement.
  5. The product purchased must be delivered complete, in accordance with the specifications stated in the order, and with documents such as the warranty certificate and user manual, where applicable.
  6. If it becomes impossible to sell the product purchased, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must also be refunded to the Buyer within 14 days.

 

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

  1. If the Buyer does not pay the price of the product they purchased or cancels the payment in the bank records, the Seller's obligation to deliver the product ends.

 

PURCHASES MADE THROUGH UNAUTHORISED USE OF A CREDIT CARD:

  1. If, after the product has been delivered, it is established that the credit card used by the buyer for payment was used unfairly by unauthorised persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product(s) subject to the agreement to the SELLER within 3 days, with the transport costs borne by the SENDER.

 

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEABLE REASONS:

  1. If force majeure events that the Seller could not foresee occur and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and made the payment in cash, this amount is paid to them in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels, the product price is refunded to the bank within 14 days of the cancellation, but it is likely that the bank will transfer it to the buyer's account within 2-3 weeks.

 

THE BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

  1. The Buyer shall inspect the goods/services subject to the agreement before accepting them and shall not accept from the courier company goods/services that are damaged or defective — dented, broken, with torn packaging and the like. Goods/services that have been accepted shall be deemed undamaged and intact. The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must also be returned together with the product.

 

RIGHT OF WITHDRAWAL:

  1. The BUYER may, within 14 (fourteen) days of the date the product they purchased was delivered to them or to the person/organisation at the address they indicated, use their right to withdraw from the agreement by rejecting the goods, without assuming any legal or criminal liability and without giving any reason, provided they notify the SELLER via the contact details below.

 

  1. SELLER'S CONTACT DETAILS FOR WITHDRAWAL NOTICES:

COMPANY

NAME/TITLE: Mizyaz Bilişim Tekn. Ulus. Tic. Ltd. Şti. (saphori.com)
ADDRESS: Oruçreis Mah. Giyimkent 20. Sok. No:38-40 Esenler/İstanbul 34235 Türkiye
EMAIL: [email protected]
TEL: +90 535 624 2754
Mobile: +90 535 624 2754

 

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If what the Buyer purchased is a service, this 14-day period starts on the date the agreement is signed. In service contracts where performance of the service has begun with the consumer's approval before the withdrawal period expires, the right of withdrawal cannot be used.
  2. The costs arising from the use of the right of withdrawal belong to the SELLER.
  3. For the right of withdrawal to be used, written notice must be given to the SELLER within 14 (fourteen) days by registered mail with return receipt, fax or e-mail, and the product must not have been used, within the framework of the “Products for Which the Right of Withdrawal Cannot Be Used” provisions of this agreement.

 

USE OF THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to the third party or to the BUYER (if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the organisation when it is returned. Order returns invoiced in the name of companies cannot be completed unless a RETURN INVOICE is issued.)
  2. The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.

 

RETURN CONDITIONS:

  1. The SELLER is obliged to return the total price and the documents placing the BUYER under debt to the BUYER within 10 days at the latest of the withdrawal notice reaching it, and to take the goods back within 20 days.
  2. If there is a decrease in the value of the goods, or if return becomes impossible, due to a cause arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations arising from the proper use of the goods or the product within the right-of-withdrawal period.
  3. If, due to the use of the right of withdrawal, the amount falls below the campaign limit set by the SELLER, the discount amount benefited from under the campaign is cancelled.

 

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

  1. Under the Regulation, the following cannot be returned: products prepared in line with the BUYER's wishes or clearly their personal needs and not suitable for return; underwear bottoms; swimwear and bikini bottoms; make-up products; single-use products; goods in danger of rapid spoilage or likely to pass their expiry date; products whose return is not suitable for health and hygiene reasons if their packaging has been opened by the BUYER after delivery; products that mix with other products after delivery and by their nature cannot be separated; goods relating to periodicals such as newspapers and magazines, other than those provided under a subscription agreement; services performed instantly in the electronic environment and intangible goods delivered to the consumer instantly; and audio or video recordings, books, digital content, software, data recording and data storage devices, and computer consumables, where their packaging has been opened by the BUYER. Furthermore, under the Regulation it is not possible to use the right of withdrawal in respect of services whose performance has begun with the consumer's approval before the right-of-withdrawal period expires.
  2. For cosmetics and personal care products, underwear, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returnable, their packaging must be unopened, untried, intact and unused.
  3. For food products of a special nature in terms of health and hygiene, where the packaging has been opened, its integrity impaired or the protective caps removed, returns of the products are not accepted.If products are spoiled, faulty or defective the consumer may request a return or an exchange within the framework of their legal rights. However, food products whose packaging has been opened and in which no spoilage or fault has been found cannot be returned, due to health and hygiene conditions.

 

DEFAULT AND ITS LEGAL CONSEQUENCES

  1. The BUYER accepts, declares and undertakes that, if they fall into default when making payment transactions by credit card, they will pay interest within the framework of the credit card agreement between themselves and the cardholder bank and will be liable to the bank. In this case the relevant bank may pursue legal remedies and may claim the resulting costs and attorney's fees from the BUYER; and in any event, if the BUYER falls into default on their debt, the BUYER accepts that they will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

 

PAYMENT AND DELIVERY

  1. You can pay by bank transfer or EFT (Electronic Funds Transfer) to any of our (TL) accounts: TR71 0021 0000 0008 6568 0000 03, Vakıf Katılım Bankası A.Ş.
  2. With your credit cards on our site, you can benefit from online single payment or online instalment options for every type of credit card. In your online payments, the amount will be charged to your credit card at the end of your order.